Difficult people drain emotional energy, but they also affect career success, business profitability, and legal vulnerability. Presentation objectives will help the audience to:
1. Identify the common types of personalities that will cause frustration.
2. Screen out difficult people at the onset of potential business relationships
3. Set precedents at the onset of relationships (with potential clients, colleagues, associates or employees)
4. Acquire strategies to deal with difficult people when they are already in the environment
5. Fire clients, employees and friends
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